Terms & Conditions | Booking & Cancellation Policy

Section 01

Agreement & Acceptance

By choosing Maa Tara Caterer, you are partnering with one of the most trusted and long-standing catering services in West Bengal. We are committed to transparency and excellence. Please review the following terms that govern our service agreement.

By engaging our services, the Client agrees to be bound by these Terms and Conditions in their entirety. These terms constitute the full and legally binding agreement between Maa Tara Caterer and the Client for all catering services, event management, food preparation, staffing, and ancillary services provided.

Acceptance of a quote, payment of any advance, or written / verbal confirmation of a booking constitutes full acceptance of these Terms & Conditions.

Section 02

Booking & Reservation Policy

The total consideration amount is to be paid in 3 equated parts as mentioned below:

Part	Amount	When	Accepted Mode
First Part — Token Advance	10% of total agreed value	At the time of booking / date of signing this contract	Cash, Cheque, Bank Transfer (NEFT / RTGS / IMPS), UPI
Second Part	75% of the total remaining value	30 days before the date of the event / occasion	Cash, Cheque, Bank Transfer (NEFT / RTGS / IMPS), UPI
Third Part — Final Settlement	Remaining 15%	At the end of the event / occasion at the venue	Cash or UPI only

Important: The First Part (10% token advance) is non-refundable as it secures your date in our calendar.

Failure of the last & final payment will lead to litigation in the court of law. Additionally, a 10% interest per month will be charged on the due amount.
Cheques will not be accepted in the Third Part of the payment unless paid 10 days prior to the event.

Section 03

Commercial Venue Constraints & Logistics

Venue Coordination: For events in commercial complexes, banquet halls, or business hubs, we advise clients to clarify venue-specific rules (e.g., power supply, gate timing) well in advance.

Operational Timing: We are aware that many commercial venues impose strict deadlines, such as power disconnection or mandatory early closure. To avoid any inconvenience, we require a clear timeline of the venue's operational hours at the time of booking.

Working Hours: Our team typically requires a minimum setup time of 4–6 hours (depending on menu complexity) and a breakdown period of 3 hours post-event.

Any additional charges imposed by the venue for exceeding these hours — due to late-night cleanup or light / power shutdowns — will be borne by the Client.

Section 04

Menu & Guest Count

Finalisation of the menu and the guaranteed number of guests must be confirmed at least 20 days before the event date to ensure the highest quality of service.

In case of an increase in the number of guests beyond the minimum guaranteed count, the Client must inform the site manager or owner well in advance so that action can be taken to prepare additional food items.
A plate count sheet is to be maintained at the time of the event between a representative of Maa Tara Caterer and the assigned person on behalf of the Client, for calculation of plate counts and food parcel counts.
Maa Tara Caterer will charge for the guaranteed number of plates or the actual consumption — whichever is higher.

Section 05

Cancellation Policy

We understand that circumstances change. Our cancellation policy is designed to be fair while reflecting real costs incurred in preparation.

Cancellation Notice	Outcome
2 – 3 months before the event	Token & advance remain non-refundable; however, the same amount will be adjusted for any future event with us within the upcoming 6 months
15 – 30 days before the event	If the full amount has been paid, 50% will be subject to deduction based on expenses already incurred for procurement

The token advance is non-refundable as it secures your date in our calendar. All cancellation requests must be submitted in writing via email or WhatsApp.

Thanks & Regards,
Team Maa Tara Caterer